|
Inhaltsverzeichnis
Inhalt
Einleitung
E-mail's anatomy
Subject lines that work
Common salutations and openings
Ending an e-mail
Signatures and disclaimers
E-mail techniques
About
CC and BCC
A reader-friendly approach
When to use e-mail and when not?
Structuring the information
Formal or informal?
Netiquette guidelines
How to deal with attachments
Formating E-mail for foreign screens
Common business situations
Requesting information or favours
Travel and equipment enquiries
Giving enquiries
Change of address
Appointments
Invitations
Sending agendas and minutes
Refusing a request
Complaints
Apologies
Congratulations and season's greetings
Thanks
Payments and reminders
Delivery and Incoterms
Making offers
Numbers and currency symbols
Practical references
Linguistics characteristics
Linguistic differences: UK-USA
Useful vocabulary and key terms
Abbreviations and acronyms
False friends
E-mail features
Tables and overviews
Electronic guidelines on Internet
Index / Stichwortverzeichnichnis
Vorwort
There
is no doubt that e-mail has become the dominant method
of communication for people in the workplace. It is
keeping us connected to our organisations and bringing
us benefits like the ability to communicate over time
zones. This TaschenGuide 'E-mails in English' was designed
to help you integrate your electronic arsenal more efficiently
into your job functions. And although anyone can technically
send an e-mail, it tends to get more difficult once
it deals with a foreign language. But applying what
you read here, will help you create a more productive
union between your electronic communication and your
inter-national contacts. The paragraphs cover a wide
range of business interactions, which are organised
into functional sections to provide a quick reference.
The material in this TaschenGuide is written to give
you the skills you need for effective business e-mails
and to build your confidence in a systematic way. It
is the authors' hope that you will find in this book
encouragement to turn writing into a rewarding activity.
Wishing you every success with that. Viel Erfolg dabei
wünscht Ihnen Sander Schroevers, ll.m.
Country-specific
holidays
Besides
the commonly celebrated holidays, most countries have
specific local public holidays.
Australia
26 January - Australia Day, 25 April - ANZAC Day, second
Monday in June - Queen's birthday
Canada
24 May - Victoria Day, 1 July - Canada Day, first Monday
in September - Labour Day, second Monday in October
- Thanksgiving, 11 November - Remembrance Day
England
and Wales
7 May - May Day Bank Holiday, 28 May - Spring Bank Holiday,
27 August - Summer Bank Holiday Ireland St. Patrick's
Day, first Monday in May, June, August last Monday in
October
New
Zealand
6 February - Waitangi Day, 25 April - ANZAC Day, first
Monday in June - Queen's birthday, fourth Monday in
October - Labour Day
Northern
Ireland
17 March - St Patrick's Day, 7 May - May Day Bank Holiday,
28 May - Spring Bank Holiday, 12 July - Orangeman's
Day, 27 August - Summer Bank Holiday
Scotland
2 January - 2 January, 7 May - May Day Bank Holiday,
28 May - Spring Bank Holiday, 6 August - Summer Bank
Holiday, 30 November - St. Andrew's Day
South
Africa
21 March - Human Rights Day, 27 April - Freedom Day,
1 May - Workers' Day, 16 June - Youth Day, 9 August
- National Women's Day, 24 September - Heritage Day,
16 December - Day of Reconciliation
United
States
Traditionally 30 May - Memorial Day, first Monday in
Sep-tember - Labor Day, 4 July - Independence Day -
4th Thursday in November - Thanksgiving Day .
Translated
geographical names
Quite
some cities in the German speaking area, have different
names in English. The list below helps to prevent misunderstandings
during a telephone conversation.
Bayern
- Bavaria
Braunschweig - Brunswick
Franken - Franconia
Frankfurt am Main - Frankfort
Hannover - Hanover
Koblenz - Coblenz
Köln - Cologne
Luzern - Lucerne
München - Munich
Niedersachsen - Lower Saxony
Nordrhein-Westfalen - North Rhine-Westphalia
Nürnberg - Nuremberg
Preußen - Prussia
Rheinland-Pfalz - Rhineland- Palatinate
Ruhrgebiet - Ruhr River Valley
Sachsen - Saxony
Schwaben - Swabia
Steiermark - Styria
Thüringen - Thuringia
Tirol - Tyrol
Westfalen - Westphalia
Wien - Vienna
|
